How We Work With You

1. Scope of Work
 

Sanctuary Advisory Services provides advisory and assessment services focused on digital risk, information security, and operational resilience.

 

Each engagement is defined by an agreed proposal outlining the scope of work, deliverables, and associated costs. Typical engagements include risk and resilience assessments, governance and compliance reviews, training, and ongoing advisory support.

 

Engagements may be structured as:

• Defined projects, such as a one-time assessment or review with a specific deliverable; or

• Ongoing advisory arrangements, providing periodic oversight, updates, or training to maintain and improve resilience over time.

 

2. Fees and Payment Terms
 

2.1 Engagement Fees

Fees for Sanctuary Advisory Services engagements are based on the agreed scope of work and will be set out in the accompanying proposal or quotation. Where applicable, prices exclude VAT and any third-party costs that may be incurred on your behalf.

For project-based engagements, fees are typically invoiced upon acceptance of the proposal, with payment due in advance unless otherwise agreed in writing. For ongoing advisory arrangements, fees may be billed monthly or annually in advance.

All payments are processed securely by bank transfer or other approved payment method.

 

2.2 Additional or Optional Services

Any services outside the agreed scope of work such as due diligence reviews, continuity planning, incident support, or additional assessments will be quoted separately. A written quotation and payment terms will be agreed prior to commencement.

 

2.3 Device Coverage
Each user includes coverage for one desktop/laptop and one mobile device.
Additional devices can be added at an agreed cost.

 

2.4 Expenses
Pre-approved out-of-pocket expenses (e.g. travel, specialised equipment) will be billed separately.

 

2.5 Late Payment
In accordance with the European Communities (Late Payment  in Commercial Transactions) Regulations 2012, overdue payments will incur interest at the ECB refinancing rate plus 8%. As of July 2024, this rate is 12.25% per annum, calculated daily.
Compensation for recovery costs will also apply:

•  €40 for debts up to €1,000

•  €70 for debts between €1,000 and €10,000

•  €100 for debts over €10,000

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2.6 Fee Adjustments
Periodic Review: Fees may be reviewed periodically to reflect changes in scope, costs, or market conditions.
Advance Notice: Any changes will be communicated with at least 30 days’ notice.
Client Rights: Clients may terminate their service before a fee change takes effect (see Section 6).

3. Confidentiality
Sanctuary Advisory treats all client information as strictly confidential. Information will not be disclosed to third parties without prior written consent unless required by law.
This obligation remains in effect after the conclusion of services.

4. Privacy and Data Protection

Sanctuary Advisory is committed to data protection in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. Please refer to the Privacy Policy for more information.

5. Intellectual Property
Unless otherwise agreed, all materials, content, and deliverables remain the intellectual property of Sanctuary Advisory. Clients are granted a non-transferable licence to use these materials solely for the purposes specified during the engagement.

6. Termination
Either party may terminate services with 30 days' written notice following the completion of the commitment terms.
In the case of termination:
Fees are due for services delivered up to the termination date.
Clients remain responsible for any non-cancellable commitments made on their behalf.
Clients may terminate before any fee change takes effect, as per Section 2.6.

 

 

7. Limitation of Liability
Sanctuary Advisory’s total liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid for the relevant service.
Sanctuary Advisory is not liable for any indirect, incidental, or consequential losses.
Where third-party products or platforms are used or managed, they are provided "as-is," and Sanctuary Advisory accepts no liability for their performance, security, or reliability.

8. Governing Law and Jurisdiction
These terms are governed by the laws of the Republic of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

9. Force Majeure

Sanctuary Advisory shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or civil unrest.

10. Dispute Resolution
Before resorting to legal proceedings, both parties agree to seek resolution through mediation. If mediation is unsuccessful, disputes will be referred to binding arbitration under a mutually agreed process.

11. Third-Party Products and Platforms
Where Sanctuary Advisory manages or recommends third-party products or platforms, these are provided “as-is,” without any warranty.
Sanctuary Advisory accepts no responsibility for issues, defects, or vulnerabilities in third-party products.
Clients are responsible for complying with any applicable licensing terms or usage agreements.

12. Updates to Terms
Sanctuary Advisory may update these Terms from time to time. Updated versions will be posted on the website. Clients will be notified of any material changes that affect ongoing engagements.