Terms of Business

1. Scope of Work

Sanctuary Advisory offers tiered service packages (Basic, Premium, and Premium Plus), each with defined features and benefits as outlined on the company website or in accompanying documentation.

 

Each engagement begins with a mutually agreed service tier and user count. No formal engagement letter is required unless additional advisory services or scoped work are requested.

•  Essential provides foundational monitoring and awareness.

•  Premium includes all Essential features plus strategic guidance.

•  Premium+ includes all Premium features, a Security Risk Assessment, and advanced risk management.

 

Additional services – such as due diligence support, continuity planning, or bespoke assessments – are available upon request and quoted separately.

 

2. Fees and Payment Terms

2.1 Service Tiers
Fees for Sanctuary Advisory’s services are based on the selected service tier and number of users. Current pricing is published on the Sanctuary Advisory website.
Discounts may apply for annual prepayment. The Premium and Premium Plus tiers require a 6-month and 12 month commitment respectively.

Payments are processed securely through the Sanctuary Advisory website. Where applicable, invoices may still be issued via email and are payable by bank transfer or direct debit. For annual billing, payment is due in advance unless otherwise agreed
in writing.

 

2.2 Optional Advisory Services
Services outside the selected tier – including assessments (where not included), due diligence, or continuity planning – will be quoted separately. A written quote will be provided, and payment terms agreed before commencement.

 

2.3 Device Coverage
Each user includes coverage for one desktop/laptop and one mobile device.
Additional devices can be added at an agreed cost.

 

2.4 Expenses
Pre-approved out-of-pocket expenses (e.g. travel, specialised equipment) will be billed separately.

 

2.5 Late Payment
In accordance with the European Communities (Late Payment  in Commercial Transactions) Regulations 2012, overdue payments will incur interest at the ECB refinancing rate plus 8%. As of July 2024, this rate is 12.25% per annum, calculated daily.
Compensation for recovery costs will also apply:

•  €40 for debts up to €1,000

•  €70 for debts between €1,000 and €10,000

•  €100 for debts over €10,000

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2.6 Fee Adjustments
Periodic Review: Fees may be reviewed periodically to reflect changes in scope, costs, or market conditions.
Advance Notice: Any changes will be communicated with at least 30 days’ notice.
Client Rights: Clients may terminate their service before a fee change takes effect (see Section 6).

3. Confidentiality
Sanctuary Advisory treats all client information as strictly confidential. Information will not be disclosed to third parties without prior written consent unless required by law.
This obligation remains in effect after the conclusion of services.

4. Privacy and Data Protection

Sanctuary Advisory is committed to data protection in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. Please refer to the Privacy Policy for more information.

5. Intellectual Property
Unless otherwise agreed, all materials, content, and deliverables remain the intellectual property of Sanctuary Advisory. Clients are granted a non-transferable licence to use these materials solely for the purposes specified during the
engagement.

6. Termination
Either party may terminate services with 30 days' written notice following the completion of the commitment terms.
In the case of termination:
Fees are due for services delivered up to the termination date.
Clients remain responsible for any non-cancellable commitments made on their behalf.
Clients may terminate before any fee change takes effect, as per Section 2.6.

 

 

7. Limitation of Liability
Sanctuary Advisory’s total liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid for the relevant service.
Sanctuary Advisory is not liable for any indirect, incidental, or consequential losses.
Where third-party products or platforms are used or managed, they are provided "as-is," and Sanctuary Advisory accepts no liability for their performance, security, or reliability.

8. Governing Law and Jurisdiction
These terms are governed by the laws of the Republic of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

9. Force Majeure

Sanctuary Advisory shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or civil unrest.

10. Dispute Resolution
Before resorting to legal proceedings, both parties agree to seek resolution through mediation. If mediation is unsuccessful, disputes will be referred to binding arbitration under a mutually agreed process.

11. Third-Party Products and Platforms
Where Sanctuary Advisory manages or recommends third-party products or platforms, these are provided “as-is,” without any warranty.
Sanctuary Advisory accepts no responsibility for issues, defects, or vulnerabilities in third-party products.
Clients are responsible for complying with any applicable licensing terms or usage agreements.

12. Updates to Terms
Sanctuary Advisory may update these Terms from time to time. Updated versions will be posted on the website. Clients will be notified of any material changes that affect ongoing engagements.